Order policy

 

Thank you for shopping with Sugar & Spice Co. Please review the following information before placing an order.

1. Order Confirmation & Payment

All orders must be paid in full before they are shipped, delivered, or made available for pickup, unless prior arrangements have been made with Sugar & Spice Co.

An order is not considered fully confirmed until payment has been received  and accepted.

If payment has not been received, Sugar & Spice Co. reserves the right to hold the order until payment is completed.

2. Order Processing & Production Times

All Sugar & Spice Co. products are prepared in small batches and made to order to help maintain freshness and qality.

Once payment has been received and confirmed, please allow approximately 2-4 business days for your order to be prepared and processed before shipping or pickup.

During busy seasons, markets, holidays, large orders, or periods of high order volume, processing times may be slightly longer.

You will be notified when your order is ready for pickup or has been shipped.

PLEASE NOTE: Processing time does not include shipping/transit time. Shipping times begin once your completed order has been handed over to the shipping carrier.

3. Unpaid Orders

If an order is prepaid but payment has not been received, the order may be held until payment is completed.

If an order is accidentally shipped or released before payment is received, the outstanding balance remains due for products that were ordered by the customer. Sugar & Spice Co. will contact the customer regarding the outstanding payment.

4. Order Accuracy

Customers are responsible for reviewing their order information, including:

- Products and quantities ordered

- Shipping or pickup information

- Any requested product options or variations

Please contact us as soon as possible if you notice an error in your order.

5. Changes & Cancellations

If you need to change or cancel an order, please contact Sugar & Spice Co. as soon as possible.

We will do our best to accommodate changes; however, changes or cancellation may not be possible once an order has been prepared, packaged, or shipped.

6. Product Availability

All prodcts are subject to availability.

Because many Sugar & Spice Co. products are prepared and packaged in small batches, an item may occasionally become unavailable after an order has been placed.

If this occurs, we will contact you to discuss an appropriate substitution, refund, or other available option.

7. Shipping & Pickup

Shipping times and delivery estimates are addressed in our Shipping & Delivery Policy.

Customers choosing local pickup will be notified when their order is ready. Please do not arrive for pickup until you have received conformation that your order is ready.

8. Damaged, Incorrect or Missing Items

If there is a problem with your order, please contact Sugar & Spice Co. according to the timeframes in our Returns & Refunds Policy.

Please provide your order number, a description of the problem, and photographs where applicable.

9. Pricing

Prices are listed in Canadian dollars (CAD) unless otherwise stated.

Prices and product availability may change without notice. The price applicable to an order will be the price shown or agreed upon when the order is placed, subject to correction of obvious pricing errors.

10. Contact Us

Questions or concerns regarding an order can be submitted using the contact information provided on our website.

We aim to respond within 1-2 business days. Response times may be slightly longer during busy seasons, markets, holidays, or periods of high order volume.

Sugar & Spice Co.

Manitoba, Canada

Last Updated September 23, 2026