Returns and refund policy

At Sugar & Spice Co., we want customers to receive the products they ordered in good condition. 

Because we sell packaged food products, returns and exchanges are handled differently from many non-food retail products.

1. Food Product Returns

For food-safety and quality-control reasons, we generally cannot accept returns of food products once they have been shipped, delivered or picked up.

This includes unopened products unless Sugar & Spice Co. specifically authorize the return.

This restriction helps protect the safety and integrity of the food products we sell.

Nothing in this policy limits any rights or remedies that you have under applicable consumer-protection law.

2. Damaged Products

If an item arrives damaged, please contact Sugar & Spice Co. as soon as possible after receiving your order.

We may ask you to provide:

- Your order number

- A description of the problem

- Photographs of the damaged product

- Photographs of the shipping package and label

Please keep the product and packaging until we have reviewed the issue.

Depending on the circumstances, an appropriate resolution may include a replacement, refund or store credit.

3. Incorrect Products

If you receive a product different from the one you ordered, please contact us as soon as possible.

Please provide your order number and, when requested, a photograph of the product received.

We will review the order an work with you to correct the problem.

4. Missing Items

If an item is missing from your order, please contact us as soon as possible and provide your order number and details of the missing item.

Once the order has been reviewed, we will determine the appropriate resolution.

5. Product Quality Concerns

If you believe there is a quality or safety problem with one of our products, please discontinue using the product and contact Sugar & Spice Co.

Please retain the original packaging and product, if safe to do so, because we may require information from the package to investigate the concern.

Useful information may include the product name, purchase date, order number and any batch or date information printed on the package.

6. Change-of-Mind Purchases

Because our products are food items, we generally cannot provide returns, exchanges or refunds when a customer simply changes their mind after an order has been shipped, delivered or picked up.

Please review product descriptions, ingredients, allergen information and order quantities carefully before completing your purchase.

7. Order Cancellations

If you need to cancel an order, please contact Sugar & Spice Co. as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has entered processing, been packaged or shipped, cancellation may no longer be possible.

8. Refunds

When a refund is approved, it will generally be issued to the original payment method where possible.

Processing times after a refund has been issued may vary depending on the customer's bank, card provider or payment processor.

Shipping charges may be non-refundable except when appropriate because of an error by Sugar & Spice Co., a damaged shipment or where otherwise required by law.

9. Allergies & Dietary Preferences

Customers are responsible for reviewing product ingredient and allergen information before purchasing or consuming a product.

If you have a food allergy, sensitivity or dietary restriction and are uncertain whether a product is suitable for you, please contact Sugar & Spice Co. before purchasing or consuming the product.

10. Contact Us

To report a damaged, incorrect or missing product or request assistance with an order, please contact us using the contact information provided on our website.

Whenever possible, please include:

- Your name

- Order number

- Product name

- Description of the problem

- Relevant photographs

We will review your request and respond as aoon as reasonably possible.

11. Response Times

We do our best to respond to customer inquiries and order concerns as soon as reasonably possible.

For issues involving damaged, incorrect, or missing items, please contact Sugar & Spice Co. within the timeframe stated in our Returns & Refunds Policy and include your order number, a description of the issue, and photographs where applicable.

We aim to respond to customer inquiries within 1-2 business days. During busy seasons, markets, holidays, or periods of high order volume, response times may be slightly longer.

Sugar & Spice Co.

Manitoba, Canada

Last updated September 23, 2026